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FAQ : Shipping & Returns
What payment methods do you accept?
We accept all major credit and debit cards, as well as local payment methods available through Stripe.
What currency are prices in?
All prices are listed in USD. At checkout, you may see prices converted to your local currency through Stripe's Adaptive Pricing.
Why was I charged a different amount than shown?
Prices may vary slightly due to currency conversion rates. Your bank may also apply additional foreign transaction fees.
How long does shipping take?
Shipping times vary by artist and destination. Please allow extra time for handmade items to be prepared before shipping.
Do you ship internationally?
Yes. Most artists ship worldwide, but availability may vary.
Why did my order arrive in multiple packages?
Items are shipped directly by artists. If you ordered from multiple artists, your items will be shipped separately and may arrive at different times.
Do I have to pay customs fees?
Customs and import fees may apply depending on regulations of the destination. These fees are the buyer's responsibility and are not included in the product price or shipping cost.
How do I track my order?
All orders are shipped with tracking. You will receive tracking information via email once your order has been dispatched.
Why does my item look slightly different from the photo?
Handmade items may not be factory perfect and may differ slightly from photos. This is normal and not considered a defect.
Can I get a refund?
All sales are final. Due to the unique nature of handmade artwork, we cannot offer refunds or exchanges.
What if my item arrives damaged?
Contact us at hello [at] artgumi.com within 7 days of delivery with your receipt and unboxing video (recommended) or photos. We will connect you with the artist, who may provide repair guidance or file a claim with the shipping carrier. However, we cannot guarantee resolution, replacement, or compensation.
What if my order is lost?
Check your tracking information first. If tracking shows no update for an extended period or indicates a delivery issue, contact us at hello [at] artgumi.com with your order details. We will help coordinate with the artist and shipping carrier.
Who do I contact if I have a problem?
For any issues, contact us at hello [at] artgumi.com. ArtGumi will facilitate communication with the artist to help resolve your concern.
What if I entered the wrong shipping address?
Buyers are responsible for providing accurate shipping information. ArtGumi and artists are not responsible for orders shipped to incorrect addresses.
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